Return & Exchange Policy
The product should be returned in 7 days or before, after 7 days it is not applicable. (For unstitched)
Complain should be generated the same day if there is some defect in the product. Afterward, it will not be entertained. (For stitched)
If you’ve received a defected product you can send immediately (Before 7 days, As after 7 days it won’t be accepted)
If you’re complaining about the length of the products, we have already mentioned all the details of Dress on the product page in which width and length are clearly mentioned.
Change of Mind is not acceptable.
Sizes are clearly mentioned on the product page, kindly check before you order as we won’t be responsible for any size issues.
Your refunds will be done in 7-10 days after you’ve sent the article back.
All the returned parcels will be thoroughly inspected before the refund.
We will only be able to accept exchanges pertaining to manufacturing defects, wrong items shipped, and size errors. Returned items should be in saleable condition, in its original packaging, and with its receipt. Products must be returned in a new condition, with the pricing label secure. Sale items are not eligible for exchange.
Please note product colors may vary slightly due to photographic lighting sources, or your monitor settings. Furthermore, please be advised that any additional fabric, or patches included with the product, are mentioned in the product description on the website. Any excess fabric or embellishments utilized during shoots will not be provided with the product unless mentioned in the description. Thus products are not eligible for exchange for these particular reasons.
All exchanges are based on stock availability. Any additional cost on top of the item will have to be paid by the customer.
Contact our customer service team at 0332-2229873 or via email sales@azureofficial.pk within 7 days of purchase. Any declarations regarding faulty items will be entertained by Azure only in the 1-8 hours following the customer receiving the parcel.
Azure team monitors return activity for abuse and reserves the right to limit returns or exchanges at Azure online stores in all instances.
We have an existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be granted. Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.